Repair Services

Instruments sent to MSA for service are

  • thoroughly examined by factory-trained, skilled professionals.
  • diagnosed, serviced and calibrated to the original factory specifications.

 

Repair Instructions

To send your unit for factory repair and service:

  1. Gather the following information
    • Billing address
    • Shipping address
    • Contact person
    • Model
    • Serial number
    • Brief description of the problem
    • Payment method (credit card or purchase order)
  2. Call Customer Service at 1-800-MSA-2222 to acquire a Notification (Return Material Authorization) number.
  3. Place the instrument in a box, along with any paperwork provided by Customer Service.
  4. Write the Notification (Return Material Authorization) number on the outside of the box.
  5. Ship the unit to the location determined by Customer Service.

 

Service Warranty

After repair, your unit is calibrated to original factory specifications and is warranted against defects and workmanship of items repaired for 90 days. Disposable items such as fuses, lamps, non-rechargeable batteries, etc., are not warranted.

 

Product Repair Information

Committed to protecting the health and safety of our customers, MSA offers repair and service to ensure the proper functioning of their  equipment.

Our staff is qualified and certified to perform repairs and services under a certificate issued by Mine Safety Appliances Company, Pittsburgh, USA. All MSA equipment sent to service and repair center are examined in detail by professionals qualified to perform: diagnosis, overhaul, calibration, repair, etc., According to procedures and MSA original factory specifications.

MSA of Mexico, Querétaro plant,  Repairs and Service Center, have a certification in ISO 9001-2008, achieving a combination of high quality work and superior customer service allows us to offer repair services:

  • Breathing apparatus
  • Portable Detection Instruments
  • Permanent Detection Instruments
  •  Self retracting lifelines


Whatever the selected maintenance, we will inform you in writing of the service performed by a diagnostic team. For more information and / or questions concerning the validity of the warranty of your equipment please contact our Customer Care Center 01.800.672.7222

We pride ourselves on providing a comprehensive repair and service experience allowing us to have service guarantees.

 

Click here for General Monitors Repair Service