Instruments sent to MSA for service are
- thoroughly examined by factory-trained, skilled professionals.
- diagnosed, serviced and calibrated to the original factory specifications.
To send your unit for factory repair and service:
- Gather the following information
- Billing address
- Shipping address
- Contact person
- Serial number
- Brief description of the problem
- Payment method (credit card or purchase order)
- Call Customer Service at 1-800-MSA-2222 to acquire a Notification (Return Material Authorization) number.
- Place the instrument in a box, along with any paperwork provided by Customer Service.
- Write the Notification (Return Material Authorization) number on the outside of the box.
- Ship the unit to the location determined by Customer Service.
After repair, your unit is calibrated to original factory specifications and is warranted against defects and workmanship of items repaired for 90 days. Disposable items such as fuses, lamps, non-rechargeable batteries, etc., are not warranted.
Product Repair Information
- Portable Instruments
- Fixed Gas and Flame Detection
- Thermal Imaging Cameras and Accessories
- Supplied Air Respirators & Accessories
- Communications & Electronic Hearing
Committed to protecting the health and safety of our customers, MSA offers repair and service to ensure the proper functioning of their equipment.
Our staff is qualified and certified to perform repairs and services under a certificate issued by Mine Safety Appliances Company,
MSA of Mexico, Querétaro plant, Repairs and Service Center, have a certification in ISO 9001-2008, achieving a combination of high quality work and superior customer service allows us to offer repair services:
- Breathing apparatus
- Portable Detection Instruments
- Permanent Detection Instruments
- Self retracting lifelines
Whatever the selected maintenance, we will inform you in writing of the service performed by a diagnostic team. For more information and / or questions concerning the validity of the warranty of your equipment please contact our
We pride ourselves on providing a comprehensive repair and service experience allowing us to have service guarantees.